Terms of service

🌿 Eco Crafty Creations – Terms of Service

Effective Date: October 2025

Welcome to Eco Crafty Creations!
By accessing or purchasing from our website (www.ecocraftycreations.com), you agree to the following terms and conditions. Please read them carefully before using our site or placing an order.

1. General Overview

Eco Crafty Creations (“we,” “us,” or “our”) operates this online store to offer sustainable and eco-friendly stationery and plantable products.
By visiting or purchasing from our site, you agree to comply with these Terms of Service and our Privacy Policy.

We reserve the right to update, modify, or replace any part of these terms at any time. The latest version will always be available on this page.

2. Use of Our Website

You must be at least 18 years old (or have a parent/guardian’s consent) to use this site.
You agree not to use our products or website for any unlawful purpose.
Any breach of these terms will result in an immediate termination of your access or order.

3. Products and Availability

All products displayed on our site are subject to availability.
We make every effort to display products, descriptions, and colors as accurately as possible, but we cannot guarantee exact color representation across all screens.
Plantable products contain live seeds. Germination depends on environmental factors beyond our control — we do not guarantee every seed will grow.
All writing utensils are guaranteed to function properly, and all paper goods are fully usable unless damaged during shipping.

4. Pricing and Payment

All prices are listed in Canadian dollars (CAD) unless stated otherwise.
We reserve the right to modify prices without notice.
Payments are securely processed through Shopify Payments and other approved gateways. We do not store credit card information.

5. Shipping and Delivery

We ship orders using trusted carriers. Delivery times may vary based on location and carrier conditions.
Once your order is shipped, we are not responsible for delays caused by the courier or customs.
Please refer to our Shipping Policy for estimated delivery times and fees.

6. Returns, Refunds & Replacements

Our return policy is designed to ensure fairness and sustainability:

We only accept returns for damaged or defective products.
We cannot accept returns for items that have been used, written with, or planted, or for non-germinating seeds.
See our Return Policy page for full details.

7. Intellectual Property

All content on this website — including text, images, logos, and designs — is the property of Eco Crafty Creations and may not be copied, modified, or redistributed without permission.

8. Limitation of Liability

Eco Crafty Creations is not liable for:

Any indirect or consequential loss resulting from the use of our products.
Plant growth failure due to external conditions.
Minor variations in appearance, packaging, or color.

Our maximum liability for any claim will not exceed the amount paid for the product in question.

9. Privacy and Data

Your personal information is handled according to our Privacy Policy, which explains how we collect and use data securely. We never sell or share customer information with third parties for marketing purposes.